Terms & Conditions
These terms govern the use of PII Shield, a Zendesk application developed and operated by ASA Labs.
Use of the service
PII Shield is intended to help organizations identify, review, and manage sensitive information within Zendesk support workflows. You are responsible for determining whether the app is appropriate for your organization's requirements and compliance obligations.
Customer responsibility
You are responsible for configuring the application, reviewing detection rules, validating results, managing user access, and determining what actions should occur when sensitive information is identified.
Detection accuracy
PII Shield uses pattern matching, validation logic, and configurable detection rules. No automated system can guarantee the identification of all sensitive information or eliminate all risk. Customers should maintain appropriate review processes and controls.
Availability
ASA Labs may update, improve, modify, suspend, or discontinue features at any time. Reasonable efforts will be made to avoid unnecessary disruption.
Data ownership
All customer, ticket, and support data remains the property of the customer or its licensors. Nothing in these terms grants ASA Labs ownership rights to customer data.
Third-party services
PII Shield operates within Zendesk and may rely on third-party platforms and services. ASA Labs is not responsible for the availability, performance, security, or functionality of third-party services, including Zendesk.
No warranty
PII Shield is provided on an "as is" and "as available" basis. ASA Labs makes no warranties, express or implied, regarding the availability, reliability, accuracy, completeness, or fitness of the application for any particular purpose.
Limitation of liability
To the maximum extent permitted by law, ASA Labs shall not be liable for indirect, incidental, special, consequential, or punitive damages, including losses resulting from missed detections, incorrect detections, compliance issues, operational disruptions, or data handling decisions.
No legal or compliance advice
PII Shield is a software tool and does not provide legal, regulatory, security, privacy, or compliance advice. Customers are responsible for evaluating their own obligations and requirements.
Changes to these terms
ASA Labs may update these terms from time to time. Continued use of the application after updates constitutes acceptance of the revised terms.
Contact
Questions regarding these terms may be directed to hello@asa-labs.com.