Faster ticket workflows
Give agents useful ticket context and actions without switching between systems.
Zendesk apps for support operations
Built from the inside. Not guessed from the outside.
Every app here started with a problem I kept running into: a missing Marketplace tool, a security feature priced for enterprise teams, or a workflow I found myself rebuilding at every company.
Lightweight data controls
PII detection and ticket access visibility without the enterprise price tag.
Structured handoffs
Required context, routing tags, and clean internal notes before tickets move.
Enforceable process
Checklists agents actually have to complete before a ticket can be solved.
Focus
The gaps support ops teams keep working around.
Most Zendesk teams have the same short list of operational problems. Missing context on escalations. No way to test workflow changes safely. Sensitive data sitting in ticket comments. Steps that agents skip because nothing enforces them. These apps exist to close those gaps without adding another system for agents to learn.
Zendesk-native
Built to work inside your existing Zendesk account, without adding another dashboard or login for your team.
Admin-configurable
Set up in an afternoon. Designed so a Zendesk admin can configure, adjust, and maintain it without engineering support.
Operationally useful
Tags, notes, fields, and checks that plug into the reporting and workflows you already have.
Products
Practical tools for the Zendesk problems that keep coming back.
Each app started with a real support operations problem that the Marketplace did not solve well enough.
Featured app
PII Shield
Find sensitive data in Zendesk tickets before it spreads through workflows, integrations, or AI tools.
Detect SSNs, payment card numbers, passwords, API keys, and other sensitive information. Give agents a clear way to review and redact findings, with additional enforcement and audit controls available for teams that need them.
Runs insideZendesk
Free planPII detection and manual redaction
Pro$3 per agent/month
Best forSupport Ops and Security
Quick Links
Build sidebar links using ticket fields, requester data, organization fields, and custom values, so agents can open the right place without copying and pasting between systems.
ResolveReady
Add required steps before a ticket can be solved. Agents know exactly what needs to be completed, and admins can enforce the process without relying on memory.
Access Monitor
Log when sensitive tickets are opened, including VIP conversations, billing issues, and escalations. Add a short internal note, tags, or a view log field for lightweight visibility without turning every ticket into an audit trail.
Escalation Guard
Collect the context the next team needs before an escalation moves. Required fields, routing tags, and a clean internal note keep the handoff structured and usable.
Rollout Control
Roll out Zendesk workflow changes to a controlled percentage of new tickets before enabling them account-wide. Rollout Control is currently in development while the Marketplace authorization path is finalized.
Principles
Useful before clever.
The goal is not to make tools feel bigger than they are. Support ops teams have enough complexity. The job is to reduce it, not add to it.
Stay close to the work
Keep the workflow inside Zendesk, with no separate system for agents to learn or manage.
Keep setup understandable
If a Zendesk admin cannot figure out what it does in the first five minutes, it needs another pass.
Make the output useful
Tags, notes, and fields that plug into Explore, views, triggers, and the workflows your team already uses.
About
Built by someone who kept hitting the same walls.
I have spent years working in support operations, managing Zendesk environments, and building tools around recurring workflow gaps. These apps came from problems I encountered directly: sensitive data sitting in tickets, escalations missing context, important steps depending on agent memory, and internal tools that were harder to maintain than they needed to be.
ASA Labs turns those solutions into practical Zendesk apps that admins can configure and teams can start using quickly.
Contact
Questions, feedback, or a workflow problem worth solving?
If you have a question about an app, a feature request, or a support ops problem that keeps coming up, reach out.
Emailhello@asa-labs.com
FocusZendesk apps and support workflow tools
LocationNew York, NY