Rollout Control
A workflow change goes live for every ticket at once.
Sends the change to a percentage of new tickets first, so you can check it before turning it on account-wide.
Zendesk apps for the gaps Support Ops teams keep working around.
ASA Labs builds small Zendesk apps and free admin tools. Each one handles a specific problem inside the Zendesk setup you already have.
Zendesk apps
Quick Links
Agents copy ticket data into other tools by hand.
Sidebar links open your internal tools with data from the current ticket already in the URL.
Escalation Guard
Escalations arrive without the context the next team needs.
Agents fill in the required context before escalating. The app writes a consistent internal note and adds tags your Zendesk workflows can use.
ResolveReady
Tickets get solved before the work is done.
Puts the required steps in the ticket sidebar and can stop the solve until they are complete.
PII Shield
Customers paste card numbers and passwords into tickets.
Finds sensitive data in ticket comments and internal notes and lets agents redact it.
Access Monitor
You can't tell who opened a sensitive ticket.
Logs views of the tickets that match your rules, using an internal note, tags, or a View Log ticket field.
Free tools for Zendesk admins
Upload or paste a Zendesk configuration export and work with it in your browser. There is no account to connect.
Zendesk Configuration Explorer
Search fields, triggers, macros, views, groups, forms, and automations across an uploaded Zendesk configuration. Export the results when you need to investigate a dependency or document a change.
- Searches
- Seven Zendesk configuration types
- Data handling
- Processed in your browser
- Export
- Markdown and CSV
- Best for
- Configuration audits and troubleshooting
Zendesk Field Dependency Checker
See which triggers, automations, macros, views, and forms reference a ticket field before you change or remove it.
Open toolZendesk Custom Field Placeholder Generator
Generate ready-to-copy placeholders for your custom ticket, user, and organization fields from Zendesk configuration JSON.
Open toolZendesk Trigger Review
Upload a trigger export and surface rules that may need a closer look.
Open toolBuilt from the inside. Not guessed from the outside.
ASA Labs comes from firsthand Zendesk administration and Support Operations experience. Each app fixes a specific gap that kept showing up in real accounts.
They work with the triggers, views, and ticket fields you already have. None of them is trying to become another support platform.
Questions about an app? Email hello@asa-labs.com.
Or send a message
Contact
Questions or feedback? Let’s talk.
Have a question about an ASA Labs app, need help, or have a support ops problem worth solving? Send a note and we'll get back to you within one business day.
Prefer email? hello@asa-labs.com