Faster ticket workflows
Give agents useful ticket context and actions without switching between systems.
Zendesk apps for support operations
Built from the inside. Not guessed from the outside.
Every app here came from hitting the same wall more than once — tools that didn't exist on the marketplace, security features that cost too much to justify, or workflows I kept rebuilding from scratch at every new team.
Lightweight data controls
PII detection and ticket access visibility without the enterprise price tag.
Structured handoffs
Required context, routing tags, and clean internal notes before tickets move.
Enforceable process
Checklists agents actually have to complete before a ticket can be solved.
Focus
The gaps support ops teams keep working around.
Most Zendesk teams have the same short list of operational problems. Missing context on escalations. No way to test workflow changes safely. Sensitive data sitting in ticket comments. Steps that agents skip because nothing enforces them. These apps exist to close those gaps without adding another system to manage.
Zendesk-native
Everything runs inside your existing Zendesk account. No external backends, no separate dashboards, no new logins for your team.
Admin-configurable
Set up in an afternoon. Designed so a Zendesk admin can configure, adjust, and maintain without engineering support.
Operationally useful
Tags, notes, fields, and checks that plug into the reporting and workflows you already have.
Products
Five apps live. One more in development.
Not built to fill out a portfolio. Built because I kept running into these problems and the marketplace either didn't have a solution or the existing ones weren't quite right.
Featured app
PII Shield
Find sensitive data in Zendesk tickets before it spreads through workflows, integrations, or AI tools.
Detect SSNs, payment card numbers, passwords, API keys, and other sensitive information. Give agents a clear way to review and redact findings, with additional enforcement and audit controls available for teams that need them.
Runs insideZendesk
Free planPII detection and manual redaction
Pro$3 per agent/month
Best forSupport Ops and Security
Quick Links
Most URL builders on the marketplace are almost right. Quick Links lets you build sidebar links that pull from ticket fields, requester data, org fields, and custom values — so agents stop copying and pasting into every tool they open.
ResolveReady
Most teams have a process for closing tickets correctly. Almost none of them actually enforce it. ResolveReady adds a required checklist before agents can solve — no triggers, no workarounds, no hoping they remember.
Access Monitor
Logs when sensitive tickets are opened — VIP conversations, billing issues, escalations — with a short internal note, tags, and a view log field. Lightweight visibility without turning every ticket into an audit trail.
Escalation Guard
Escalations fail when the next team doesn't have enough context. Escalation Guard puts a structured form between the agent and the escalation — required fields, routing tags, and a clean internal note automatically added to the ticket.
Rollout Control
Roll out Zendesk workflow changes to a controlled percentage of new tickets before enabling them account-wide. Rollout Control is currently in development while the Marketplace authorization path is finalized.
Principles
Useful before clever.
The goal is not to make tools feel bigger than they are. Support ops teams have enough complexity. The job is to reduce it, not add to it.
Stay inside Zendesk
No external systems to manage, no new logins to hand out, no data leaving the account unless you choose to send it somewhere.
Keep setup understandable
If a Zendesk admin can't figure out what it does in the first five minutes, it needs another pass.
Make the output useful
Tags, notes, and fields that plug into Explore, views, triggers, and the workflows your team already uses.
About
Built by someone who kept hitting the same walls.
I've spent years working inside support operations teams and building internal tools around recurring workflow gaps. PII Shield and Access Monitor came from the need for more focused data controls. Quick Links came from dynamic link tools that were harder to configure than they needed to be. ResolveReady and Escalation Guard came from seeing important processes depend too heavily on agent memory. Rollout Control is the next product in development.
ASA Labs is where those tools live now — built to be installed in an afternoon, maintained by a Zendesk admin, and useful on day one.
Contact
Questions, feedback, or a workflow problem worth solving?
If you have a question about an app, a feature request, or a support ops problem that keeps coming up — reach out.
Emailhello@asa-labs.com
FocusZendesk apps and support workflow tools
LocationNew York, NY