AASA Labs

Zendesk Trigger Review

Upload or paste a Zendesk trigger export and surface rules that may need a closer look.

Runs in your browser. Nothing is uploaded.

How to use it

  1. 1Upload or paste your Zendesk trigger export.
  2. 2Add your subdomain if you want direct links back to Zendesk.
  3. 3Review the findings and open any trigger that needs attention.

1. Add your trigger export

Add a Zendesk trigger export as a JSON file or paste the API response below.

Get your Zendesk JSON

Optional. Add your subdomain to generate a link to your Zendesk triggers export, and to turn trigger names in your results into direct links back to Zendesk.

Open the link in a new tab, copy the full JSON response, then paste it below.

Your subdomain and trigger export remain in your browser.

2. Review your triggers

Add a Zendesk trigger export to begin the review.

What I look for in Zendesk triggers

The tool can surface patterns worth reviewing, but the final decision still depends on how your account is designed.

  1. 1

    Use descriptions.

    Six months from now you'll forget why you built it.

  2. 2

    Pick one naming convention.

    The exact convention matters less than sticking with it.

  3. 3

    Delete copies after testing.

    "(copy)" has a habit of surviving longer than planned.

  4. 4

    Keep triggers focused.

    If one trigger changes everything, debugging gets harder.

  5. 5

    Review disabled triggers occasionally.

    Sometimes they're old experiments. Sometimes they're your rollback plan.