Privacy Policy
This policy applies to ResolveReady, a Zendesk app developed by ASA Labs and available through the Zendesk Marketplace. It explains what information the app accesses, what limited information may be transmitted to ASA Labs, and how that information is used.
What ResolveReady does
ResolveReady helps Zendesk teams enforce operational workflows before tickets are resolved. Workflows can guide agents through required steps, approvals, confirmations, escalations, and process checks based on ticket conditions.
Data access
ResolveReady processes this information entirely within your Zendesk account. To determine when workflows should be displayed and whether their requirements have been met, the app reads ticket information, ticket fields, requester and organization information, forms, groups, tags, and workflow configuration data.
This processing happens inside Zendesk. Ticket and customer content is never transmitted to, seen by, or stored by ASA Labs.
Data ownership & storage
Customer and ticket data remain within your Zendesk instance. Workflow configuration is stored in Zendesk-provided app settings. ResolveReady does not store customer or ticket data outside of Zendesk.
Information transmitted to ASA Labs
ResolveReady may transmit limited, anonymous product telemetry to ASA Labs to help operate, secure, support, and improve the app. This is limited to the app name and version, subscription plan, an anonymous installation identifier, configuration-level counts (such as how many workflows are configured and whether solve blocking is enabled), event type, and event timestamp.
This telemetry contains no ticket content, no workflow responses, no personal or customer information, no requester or agent details, and no Zendesk account subdomain. The installation identifier is a randomly generated value used only to distinguish installations for product analytics; it is not linked to any individual or account. Because this telemetry is anonymous, ASA Labs may be unable to associate it with a specific account or individual.
Data sharing
ResolveReady does not sell customer data, use customer data for advertising, or share customer data with unauthorized third parties. Limited anonymous telemetry may be processed by hosting, database, and infrastructure providers acting on behalf of ASA Labs.
Workflow activity
ResolveReady may evaluate workflow completion requirements, workflow responses, ticket fields, tags, and configured conditions to determine whether ticket resolution requirements have been satisfied. This evaluation happens within Zendesk, and workflow responses are not transmitted to ASA Labs.
Security
ResolveReady operates within Zendesk's app framework and is designed to help teams manage operational workflows without exposing customer information externally. Reasonable administrative and technical safeguards are used to protect server-side credentials and stored telemetry.
Changes to this policy
This policy may be updated when ResolveReady features, data practices, or legal requirements change. The date at the top of this page indicates when it was last updated.
Contact
For questions regarding this policy, contact: hello@asa-labs.com