Enforce required workflows
Require agents to complete specific steps before moving a ticket to solved.
Zendesk App
ResolveReady for Zendesk.
Make sure important steps happen before tickets are solved.
ResolveReady helps support teams enforce the processes they already have. Whether it is verification, refunds, escalations, approvals, or compliance checks, agents are guided through the required workflow before a ticket can be resolved.
Currently in development.
Features
Built around the work agents actually have to complete.
Most support teams already know what should happen before a ticket is resolved. The challenge is making sure those steps happen consistently across every queue, shift, and agent.
Built for real support operations
Create workflows around the ticket types your team handles every day instead of relying only on documentation and memory.
Reduce quality issues
Catch missed actions before the ticket closes instead of finding them later through audits or QA reviews.
Flexible by design
Apply workflows using tags, forms, groups, or other ticket conditions that already exist in your Zendesk environment.
Designed for admins
Configure workflows without engineering support and make updates as your processes change.
Keep agents focused
Show agents only the information they need when they need it.
Why ResolveReady
Process should not depend on memory.
Zendesk is flexible, but many teams still rely on agents remembering every required step before solving a ticket. ResolveReady helps turn those expectations into workflows that are followed directly inside Zendesk.
Define the workflow
Create the steps agents need to complete for a specific ticket type or process.
Apply it where it matters
Use existing Zendesk conditions to decide when a workflow appears.
Resolve with confidence
Help agents close tickets with the required checks completed.
Status
Coming soon.
ResolveReady is currently in development and being tested against real support workflows across verification, escalations, refunds, compliance reviews, and operational approvals.
The goal is simple: help teams make the right thing easier to do before a ticket is solved.
Privacy
Built for Zendesk workflows.
ResolveReady is designed to work within Zendesk and use Zendesk data only when needed to evaluate configured workflows, required steps, and ticket readiness checks.
It does not sell customer data, use customer data for advertising, or share customer data with unauthorized third parties.