Zendesk Custom Field Placeholder Generator
Turn your custom ticket, user, and organization fields into ready-to-copy Zendesk placeholders without looking up every ID or key manually.
Free to use. No account connection. Your configuration is processed in your browser.
How it works
- 1Open the relevant Zendesk API endpoint while signed in as an administrator.
- 2Copy or download the JSON response.
- 3Paste or upload it to generate the placeholders.
1. Get your Zendesk JSON
Enter your subdomain to generate read-only links to the ticket field, user field, and organization field endpoints. You must already be signed into Zendesk as an admin with permission to view these endpoints.
Open an endpoint in a new tab, copy the full JSON response, then return here and add it below.
If the response includes a next_page URL or indicates more results are available, open that URL and add each additional page too.
Your subdomain and configuration remain in your browser. ASA Labs does not receive your credentials or configuration data.
2. Add configuration
Add ticket field, user field, and organization field responses. The field type is detected automatically, and you can add all three.
Drop one or more Zendesk JSON files here
or
Uploaded configuration
Only custom fields are included below. Standard Zendesk system ticket fields (subject, status, priority, and similar) are left out so results stay focused.
3. Review your placeholders
Results reflect only the fields you've added above. Dropdown and multiselect fields show both the display value and the tag/stored value as separate placeholders, along with the field's configured options when they're included in the JSON.
Add configuration above to see your placeholders.
Want the full syntax reference first? Read the Zendesk placeholders guide. Need to turn field values into a sidebar link instead of a message placeholder? Quick Links can build that without asking agents to copy and paste.